Customer Connection

Customer Connection is set to migrate to MetaLink3 not this weekend but the next.  Currently, you should be logging into the new MetaLink3 and making sure that you have access.  That way you are ready for the change.

Change is always exciting, and I am hoping that this new site provides users an easier-to-use interface.  I always had trouble searching through the old Customer Connection.  Currently, it is hard to tell because none of the customer connection information exists in the new system.

I haven’t read all of the documentation yet, and so, I probably shouldn’t be commenting yet, but I first thought that Oracle was combining MetaLink and Customer Connection.  But, why do we have two separate systems?  From what I can tell, I will have to access MetaLink for my Oracle patches and MetaLink3 for PeopleSoft patches.

Another thing I found funny was that the Customer Connection Login page does not have a note or warning about the change.  Since the change is only a couple of weeks away, I would have thought I would see something reminding me.

I did find a thread going for comments on the changes.  Please share your comments.

Resources

• Thread for comments
• OAUG Post on Change
• Transition Information on Customer Connection
• Transition FAQ

Change Assistant Error

Here is an error that I ran across and how I fixed it.

Error in EMHub error log:

<Jul 17, 2008 2:53:48 PM EDT> <Notice> <Stdout> <000000> <WARN [ACTIVE] ExecuteT
hread: ‘0’ for queue: ‘weblogic.kernel.Default (self-tuning)’ EMF_CATEGORY – Una
ble to register peer com.peoplesoft.emf.peer:id=2 with the EMHub>

Error that PSAgent gives:

ERROR main EMF_CATEGORY – Error while connecting to ‘http://pserv01:8000/PSEMHUB /hub’.
ERROR main EMF_CATEGORY – Error: Internal Exception: – Error registering peer
ERROR main EMF_CATEGORY – Error while connecting to server – retrying attempt 1

The fix was to reset the GUI

Viewing:

select GUID from PSOPTIONS

Updating:

UPDATE PSOPTIONS SET GUID = ‘ ‘

Then, you need to restart the application server and the web server.

Resource

Setting Up Change Assistant